24 Phillips Street
To facilitate a smooth and pleasant move-in day please read the following information about moving into your new apartment with The Copley Group. Prior to move-in, every apartment is cleaned, inspected and serviced by our maintenance department, and supplied with a brand new toilet seat, plunger and shower curtain. To ensure this service is completed, we assign a specific time for key pickup.
Key pickup occurs on the first day of your lease unless you request a delayed move-in or would like your apartment to be painted and/or have the floors treated with polyurethane.
Keys are picked up at our maintenance office:
106 Queensberry Street
Boston, MA 02215
You may arrange with your broker to pick up the keys for you. Keys are available for pickup as soon as your apartment is ready for occupancy, which typically is between 2pm–5pm. Please schedule your moving truck to arrive AFTER 5pm as we cannot guarantee occupancy prior to 5pm.
Moving Van Permit
You will need to apply for a 1-Day Moving Van Permit from the City which allows the permit holder to restrict access to a portion of the street for a specified length of time. This is essentially reserved parking for your moving truck. Please take advantage of this service as The Copley Group does not have the ability to provide temporary parking permits.
You will receive a blank label at key pickup. Please write your last name(s) on the label and place it inside the mailbox on the back wall. Please note your mail may not be delivered if you do not do so.
After moving in, if you are not satisfied with the condition of the apartment, please call our maintenance office and we will attend to the situation as soon as possible.
Rent Payment Procedure and Information
If you have any questions regarding our rent payment services, you may contact Resident Services at email@example.com or 617-927-6960.
Rent is due on the first day of the month.
Methods of Payment
- Online Payments: Residents can make one-time payments or schedule recurring payments through their RentCafe portal. If you are a current resident and do not have a RentCafe account, please contact Resident Services at 617-927-6960 and we will send you your login information.
- Payment by Check: If you would like to pay by standard check or internet bank check, please make sure to include your account number on the check and remit payment to the address below:
The Copley Group
896 Beacon Street, Boston, MA 02215
Any payment returned for insufficient funds from your bank will result in an administrative fee of $50.00 being charged to your rental account. After two payments have been returned for insufficient funds, all further payments must be remitted in the form of a money order or certified check.
Last Month’s Rent
Your last month’s rent deposit will automatically be applied to your account on the last month of your lease.
Maintenance Office and Emergency Response Guidelines
The Copley Group Maintenance Office provides 24-hour, 7-days-a-week maintenance service to its residents. Our goal is that all maintenance requests will be handled within 48 hours.
Non-Emergency Maintenance Requests
Residents can place service requests via phone or their online portal. To place a maintenance request by phone, please call 617-927-6960.
Emergency Maintenance Requests
Emergency maintenance requests include no heat, no hot water, water leaking into the apartment, overflowing plumbing fixtures, lock-outs*, and fires**.
- Emergencies occurring during Regular Business Hours:
- After Hours, Weekends and Holidays ONLY:
This service is for emergencies after hours, on weekends, or on holidays only. Please do not call this number for routine maintenance issues or for emergencies occurring during regular business hours. It is extremely important that the After Hours number be called in emergency situations only. Non-emergency calls made to this number impair our ability to respond to actual emergency situations.
*Lock-outs during regular business hours will be serviced by our maintenance department at no additional charge. If you lock yourself out of your apartment after our regular business hours or on a weekend or holiday, please call the emergency service. There is a $50.00 fee (paid in the form of cash at the time of entry) for this service. The Copley Group will not give entry to anyone whose name is not on the lease. You must provide positive identification that you are the occupant of the unit, or you will not be provided access to the apartment.
**If there is a fire, call the fire department first, and then call the After Hours maintenance number.
Residents are responsible for setting up all utilities that are not included in the rent unless otherwise noted. Utility companies must be contacted by the resident to make arrangements for service. The Copley Group Maintenance Staff will not be able to give access to utility people to hook-up your utilities, so you must be present when they hook up your utilities.
Heat & Hot Water
Included, except in garden level units where only water is included.
Not included. For setup, please contact Eversource at 1-800-592-2000 or www.eversource.com
Not included. Gas is only needed if you have a gas stove, fireplace, dryer or boiler. For set up, please contact National Grid at 1-800-233-5325.
Not included. Available through local provider, Comcast, RCN and Starry. For setup, please contact:
- Comcast: 1-855-711-6156
- RCN: John Perry at 617-593-0122 or firstname.lastname@example.org
- Starry (Internet only): www.starry.com/copleygroup
Residents are eligible to receive 30 days of free internet! This includes setup and use of the Starry modem-router, lightning-fast speeds (200 Mbps up and down) and no contracts. Starry also comes with 24/7/365 local, white-glove customer service and 99.997% reliability, for $50/month flat. Sign up to start your free month at: www.starry.com/copleygroup.
Trash/Recycling pickup is on Mondays and Fridays. Trash MUST be in black garbage bags and recycling in clear bags. We will deliver these bags to all apartment doors on a weekly basis, but you may use your own as well. Residents are responsible for bringing bagged trash/recycling to the curbside between 5pm the night before and 7am the morning of pickup. Items/boxes not in designated bags or bags left outside before or after the times noted above are subject to fines by the City of Boston. Any fines received as a result of improper trash removal will be charged to those residents.
Bicycle parking spots are available in many of our buildings at no monthly charge, but requires a deposit and you must register your bicycle with The Copley Group. For more information on using our bicycle storage rooms, contact our Leasing Coordinator at 617-262-3930 or email@example.com.
Bicycles are not to be locked to fences or left in common areas. Unregistered bicycles stored in bicycle rooms and bicycles locked to fences or left in common areas will be removed without notice and a fee will be assessed. After 30 days, if the bicycle is not claimed, it will be donated to Bikes Not Bombs in Jamaica Plain.
Butterfly MX Intercom Systems
ButterflyMX is a system that allows you to grant building entry from your smartphone. The entry system and locks are on the exterior front door and only residents and mail carriers will have access to the main foyer.
- Register: Once you provide your email address to your property manager, you will receive a registration email. Click the link to register (use the same email address).
- Download: Once registered, download the ButterflyMX mobile app from the Apple App Store or the Google Play Store to your smartphone or tablet.
- Sign In: Once the ButterflyMX mobile app has been downloaded, open the mobile app and log in using the email address and password you created during registration
- Grant Access: When a guest arrives at the building you have 3 options to open the door.
- Mobile App: Go to the home screen, swipe to open the door.
- Mobile App Call: You will see a video of your guest and then press the “Open Door” button.
- Phone Call: Dial 9 once you answer the phone.
For more information on ButterflyMX visit butterflymx.com/residents.
Resident Referral Program
The Copley Group is pleased to offer our residents a $400 credit to your account for each successful rental referral. Please contact the Copley Group Rental Office located at 106 Queensberry Street or call 617-247-3070 for more information.
The Resident Referral program is only applicable for apartments rented with a Copley broker.
Transferring to a New Copley Apartment
If you would like to move from one Copley apartment to another, please contact the Copley Leasing Office at 617-247-3070 or firstname.lastname@example.org and make sure to mention that you are a current Copley resident. Residents who transfer from one apartment to another are responsible for paying a modest transfer fee instead of a full broker commission. In order to take advantage of the savings residents must work through the Copley Leasing Office.
Please return all keys issued to you by The Copley Group along with the Key Return Form within 24 hours of vacating your apartment in order to receive all applicable deposit refunds. Failure to do so will result in your deposit or deposits being retained by The Copley Group as indicated in your lease.
- Key Return Form: Please download The Copley Group Key Return Form.
- Key Return Drop Box: A key return drop box is provided for your convenience. It is located at:
106 Queensberry Street (west side of the building)
Boston, MA 02215.
Refunds will be mailed to you within 30 days of having received the keys. The Copley Group will issue one check payable to all parties on the lease. Refunds will only be issued to those names on the lease. The Copley Group reserves the right to retain all deposits as partial or full payment of any amount due from the resident pursuant to the terms of the lease.
Rules and Regulations
Residents are expected to be courteous and respectful toward their neighbors and are responsible for observing The Copley Group’s Rules and Regulations listed below. For more information on rules and regulations please refer to your lease.
- Pets are allowed at this property.
- Noise should be kept to a minimum. Please show respect for your neighbors.
- Trash should not be left in the common areas, hallways, stairwells, by the entry way, or fire escapes.
- Storage is available at some of our buildings. The Copley Group is not responsible for items kept in storage units. All items are to be removed when residents vacate their apartment. A lock will be supplied upon request.
- Common Areas should be kept clear. Nothing should be left in the lobby, hallways, stairwells, or common areas of any building. Please do not leave shoes in the hallway outside your apartment.
- Laundry Room hours are 8:00am to 10:00pm.
- Additional Locks on apartment doors are not permitted.
- Bicycles are to be stored in bicycle storage rooms located in the basement or in other designated Copley bicycle storage areas. Bicycles may not be stored in the hallway, stairwell, or common areas of the buildings and should not be locked to the fences outside of the buildings.
- Light Bulbs and Circuit Breakers/Fuse Boxes All residents are responsible for replacing light bulbs and resetting circuit breakers/fuse boxes in their apartments. Circuit breakers/fuse boxes, if not located in your unit, may be found in the basement of your building and are numbered by apartment. Please think “green” and use energy-efficient light bulbs.
- Roof Access is prohibited. Residents are not allowed access to the roofs.
- Mailbox and intercom should only feature resident’s names. Engraved mailbox tags are provided by The Copley Group.
- Radiators should not be turned off. If the temperature in your unit is too hot, please do not turn your radiator off. Call the Maintenance Office at 617-536-9339. Our staff will adjust the temperature. This is a balanced system and turning off the radiator throws the entire system out of balance.
- Outdoor Cookery is prohibited on The Copley Group property unless approved by The Copley Group.
- Windows should be kept unobstructed. Please do not hang anything on the outside of the windows.
- Smoking in building common areas and apartments is not permitted.
- Laundry Machines and Dishwashers are prohibited in apartments unless approved by The Copley Group.
- Air Conditioner Units must be removed prior to the winter season.